RED CAT STUDIOS

GENERAL PRIVACY POLICY

This is the privacy notice of Red Cat Studios Ltd. In this document, “we”, “our”, or “us” refer to Red Cat Studios Ltd, Company number 05434667, registered in England & Wales.
Registered Office: 32 Queens Terrace, Southampton, SO14 3BQ, United Kingdom.

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INTRODUCTION

This Privacy Policy explains what we do with your personal data, whether as a new or existing client/supplier, before, during and/or after the provision of voiceover services or other services as we might provide.

It describes what we collect, and from where, how we use and process your personal data, and how, in doing so, we comply with our legal obligations to you.

 

Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. We wouldn’t like anyone doing anything improper with our data, so we won’t do that with yours.

We only store and use your personal data for ‘legitimate interests’, and for invoicing. That is to say you are either someone who is likely to use our services, or we are likely to use yours. We don’t send out mass emails to a marketing list and we don’t sell your data or otherwise share your information with anyone, unless you’ve given us permission, and the 3rd party has expressed an interest in using your services (for example, our Client is seeking a female voiceover, and you are a female voiceover).

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This Privacy Policy applies to the personal data of any identifiable natural person, held by Red Cat Studios Ltd.

For the purpose of data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679)(the “GDPR”), the person responsible for your personal data is the Company Administrator, who is both the ‘data controller’ and the ‘data processor’. You can contact the Company Administrator using the details on the Contact page of this website.

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We may update this Privacy Policy from time to time. We’ll make sure to keep this page updated when we do, and you can always check back here to stay up to date.

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WHAT KIND OF PERSONAL DATA DO WE COLLECT, AND WHAT DO WE DO WITH IT?

If you are a new client of Red Cat Studios Ltd, you will probably email, text or call us. We retain these contact details along with your name (if provided) so that we can contact you in return, and to know who you are if you contact us again in the future. We never use this information except to contact you directly, or connect with you via Social Media; it is never shared with anyone or any other service, and we will not sign you up to any newsletters or mailing lists, unless you specifically opted for. If we connect on Social Media, we will add those channels to your personal profile information, in order to track our communications and provide a more joined-up service.

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As a new or existing client, you may provide us with personal data such as email addresses, street addresses, telephone numbers and other contact information – we use this so we can get in touch and (rarely, but never without prior agreement) visit you, specifically in relation to voiceover related matters. We’ll also use it to invoice you, when applicable.

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You may also supply us with data related to your computing devices, studio equipment, ISDN equipment etc, so that we might be able to connect for remote recordings. We retain this data securely, solely for the purposes being able to connect with your studio. This data is not shared with anyone, or any other service.

It is possible that we might have met in person at a Networking Event or Conference/Training event and exchanged contact details by way of a Business card etc. Although we might not have engaged in actual business together, we will retain your details for ‘Legitimate Business Interests’ so that we can engage at some future time, should an opportunity arise.

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It is also possible that we have connected on Social Media in the first instance and, as a result, we have obtained your email address from such a connection (Especially Facebook and Linkedin). We have never purchased an email ‘list’ and we'll never do.

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WHO DO WE SHARE YOUR PERSONAL DATA WITH AND HOW IS IT KEPT SAFE?

Your data is not shared with anyone other than our accountant (if you are an existing Client/Supplier) and Tax Authorities if required by law. We have put in place appropriate measures designed to prevent unauthorised access to your data, including secure passwords and fingerprint access to our devices, and 2-factor authentication. More information can be provided on request. We have the ability to remotely delete data from any of our devices should they be lost or stolen.

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HOW LONG DO I KEEP YOUR DATA FOR?

The nature of our business means we may not have meaningful contact with you for long periods of time. We will store your data no longer than necessary. We will retain your personal data and a record of your business transactions for a period necessary to comply with all legal and financial accounting reporting requirements – normally 6 years after the end of the accounting period in which the service was provided.

We will continue to store your data in connection with any ongoing legal issues. You can of course request that your data be removed from our system at any time, except where we are bound by law or other regulation to preserve it. All efforts will be made to remove everything except the data I require to meet my legal or regulatory obligations.

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FINANCIAL INFORMATION

We use a number of 3rd party software vendors to support our invoicing and payment management. We do not store any payment or credit card information.

Our 3rd party credit card payment gateway may store payment information for managing future payment plans, but that is beyond the scope of this Privacy Policy and will be covered under their own T&Cs. You should check directly with the payment gateway (currently PayPal and Payoneer)

We never see your full card details. Information such as country and postal code required to authorise payment is collected by the payment gateway.

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YOUR ACCESS TO DATA

You have the right to object to our usage of your personal data to provide a service to you – just let us know and we will get back to you within 30 days (usually sooner). It’s unlikely we’ll disagree, unless certain limited conditions apply.

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You also have the right to withdraw consent – again, just let us know.

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Data Subject Access Request: You have the right to ask us what data we hold on you at any time, and the right to ask us to modify, update or delete that data. We might need to ask you to verify your identity, or for more information about the request, but it’s unlikely we’ll decline unless doing so means we are unable to meet our legal or regulatory obligations.

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You have the right to erasure: In the unlikely event you want us to delete any personal data we hold on you, just ask, and we’ll respond within 30 days. we’ll have to keep some things that contain your personal data – such as invoices, but otherwise, we will remove everything else, including any correspondence, such as emails and text messages.

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YOUR RIGHT TO COMPLAIN

If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO). The ICO can be contacted by telephone on 0303 123 113 – Monday to Friday, between 9am and 5pm – or by email at casework@ico.org.uk. You can also visit the ICO’s website by following this link: https://ico.org.uk/.

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DATA MAY BE PROCESSED OUTSIDE THE EUROPEAN UNION

Our websites are hosted in the European Union.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. (Email servers, Accounting software, Customer Relationship Management software). Accordingly, data obtained within the UK or any other country could be processed outside the European Union. We will ensure that any such software/service also complies with GDPR.

For example, some of the software our websites use may have been developed in the United States of America or in Australia.

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LINKS TO OTHER WEBSITES

Our websites have links to other websites. We have no control over such websites and are not responsible for their content. This privacy policy does not extend to these websites.

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If you have any questions about the privacy policy, about how we keep data and/or how we process it, please drop us an email and we will get back to you.